SoftLayer provides its customers the ability to add an additional layer of security to the SoftLayer customer portal by requiring that a user login and authenticate with a trusted 3rd party before they are given access to their SoftLayer account. This is accomplished by creating an external binding for a specific vendor such as PhoneFactor. When the SoftLayer user attempts to log in to the SoftLayer customer portal or VPN, they will first be prompted for their normal SoftLayer username and password. Once that information is verified they will be asked to authenticate via phone, SMS or mobile phone application. Once authenticated with the trusted vendor the user will be allowed access to the SoftLayer customer portal or VPN.

The Phone external binding service allows a user to create an external binding, enable, disable, or unlock an external binding, and delete an external binding.

Once a SoftLayer user has a valid and active external binding, they will be required to always use their credential to login to the SoftLayer customer portal. In addition any user with an active external binding will be prohibited from using the API.


Return a phone validation result
Delete an external authentication binding.
Disable an external binding.
Enable an external binding.
Returns available authentication modes
Returns available authentication pin modes
Retrieve attributes of an external authentication binding.
Returns the authentication mode
Retrieve the current billing item for an external binding.
Retrieve the current external binding status. It can be "ACTIVE" or "BLOCKED".
Retrieve an optional note for identifying the external binding.
Retrieve a SoftLayer_User_Customer_External_Binding_Phone record.
Return a mobile phone app activation code
Returns the authentication phone data.
Retrieve the type of external authentication binding.
Retrieve the SoftLayer user that the external authentication binding belongs to.
Retrieve the vendor of an external authentication binding.
Initiates a phone validation requests and returns a unique token
Updates the authentication mode
Update the note of an external binding.
Updates the authentication phone numbers.